With millions of passengers around the world travelling every year, air travel has become a part of life. You need to be able to make informed decisions when you make your travel plans.
The Canadian Transportation Agency is here to ensure that our transportation system is one that is competitive, efficient and accessible. We want to help you in your travel planning by providing useful information about flying to, from and within Canada. In this publication, you will find what is important to know about the rules that apply to air passengers and Canadian and foreign carriers, travel documents, your tickets, your baggage, insurance coverage and special requests – to get you from the early stages of planning a trip, right through to the airport and back home.
Transportation matters to us. Should you encounter difficulties which you are unable to resolve yourself directly with your air carrier, we may be able to assist you in resolving your travel complaint.
This document and other Canadian Transportation Agency publications are available on our Web site at www.cta.gc.ca.
For more information about the Agency, please contact: